Seascope Navigation is dedicated to consistently providing efficient and competitively priced Shipping Agency and Freight Forwarding at the highest levels of quality, safety and compliance through world-class leadership, continual improvement, employee development, recognition and social responsibility.
Through the effective implementation of its Quality Management System, the Company aims to achieve a high degree of customer value in the service it delivers and satisfaction of its interested parties.
We are committed to:
- Comply with all applicable statutory and regulatory requirements.
- Satisfy customer and all other contractual requirements.
- Maintain focus on enhancing customer satisfaction and establishing effective communication with customers in order to understand their needs and meet their expectations.
- Establish Quality Objectives at relevant levels and functions within the organization.
- Monitor, review and analyze the Quality Objectives at planned intervals to assess performance.
- Continuously strive to improve our Quality Management System to ensure its effectiveness.
- Take appropriate action based on constructive internal and external feedback
- Ensure that the resources needed to develop, implement and improve the Quality Management System are available, including training, support and encouragement.
- Promote the use of a process approach and risk-based thinking.
- Develop and maintain first class relationships with suppliers that share our quality, safety, compliance and ethics values.