Survey

Dear Customer,

We thank you for your support and for giving us the opportunity to improve our service by spending a few minutes to fill in this questionnaire. We appreciate your business requirements and want to ensure that we meet your expectations.

1. Please provide your contact details:
Strongly disagree DisagreeNeither agree, nor disagree AgreeStrongly agree
Consultative *
Responsive *
Professional *
Enthousiastic *
Strongly disagree Disagree Neither agree, nor disagree Agree Strongly agree
Knowledgeable *
Friendly *
Prompt *
Efficient *
Strongly disagree Disagree Neither agree, nor disagree Agree Strongly agree N/A
Response time for rate enquiries *
Shipment status updates *
Handling a service incident *
Timely cargo arrival notification *
Timely clearance and deliveries *
Timely export cargo collection *
Timely preparation of exports cargo documentation *
Timely invoicing *
Accuracy of invoicing *
Strongly disagree Disagree Neither agree, nor disagree Agree Strongly agree
I am satisfied with the service I receive *

Thank you for your time in completing the above. Your feedback is valuable to us.